:root{--bg:#edf1f3;--surface:#ffffff;--surface-2:#f5f8f9;--ink:#0e1a22;--muted:#5a6b76;--line:#dde5ea;--accent:#0a8f87;--accent-ink:#ffffff;--accent-soft:#d8f1ee;--amber:#d98c06;--amber-soft:#fcefd4;--good:#1b9657;--good-soft:#dcf3e6;--bad:#d1453c;--bad-soft:#fbe2df;--info:#2c68d0;--info-soft:#e0eafb;--violet:#7656d4;--violet-soft:#ebe5fb;--side:#0b171e;--side-2:#12242d;--side-ink:#cfdce2;--side-muted:#6d8490;--side-line:#1b2f39;--c-in:#0a8f87;--c-out:#2c68d0;--c-miss:#d1453c;--shadow:0 1px 2px rgba(14,26,34,.05),0 10px 30px -14px rgba(14,26,34,.22);--shadow-sm:0 1px 2px rgba(14,26,34,.08);--f-ui:"Be Vietnam Pro",system-ui,-apple-system,"Segoe UI",sans-serif;--f-display:"Bricolage Grotesque","Be Vietnam Pro",system-ui,sans-serif;--f-mono:"JetBrains Mono",ui-monospace,"SFMono-Regular",Menlo,monospace}@media (prefers-color-scheme: dark){:root:not([data-theme=light]){--bg:#071117;--surface:#0e1b23;--surface-2:#12222b;--ink:#e2ecf1;--muted:#8aa0ab;--line:#1e313c;--accent:#27c2b5;--accent-ink:#03211e;--accent-soft:#0e3532;--amber:#f0b03c;--amber-soft:#382a0c;--good:#3dcd84;--good-soft:#0e3321;--bad:#f0736b;--bad-soft:#3b1815;--info:#6e9ff1;--info-soft:#15284a;--violet:#a78ef1;--violet-soft:#261e45;--side:#040c11;--side-2:#0d1d25;--side-ink:#cfdce2;--side-muted:#6d8490;--side-line:#152832;--c-in:#27c2b5;--c-out:#6e9ff1;--c-miss:#f0736b;--shadow:0 1px 2px rgba(0,0,0,.4),0 12px 32px -14px rgba(0,0,0,.7);--shadow-sm:0 1px 2px rgba(0,0,0,.4);color-scheme:dark}}:root[data-theme=dark]{--bg:#071117;--surface:#0e1b23;--surface-2:#12222b;--ink:#e2ecf1;--muted:#8aa0ab;--line:#1e313c;--accent:#27c2b5;--accent-ink:#03211e;--accent-soft:#0e3532;--amber:#f0b03c;--amber-soft:#382a0c;--good:#3dcd84;--good-soft:#0e3321;--bad:#f0736b;--bad-soft:#3b1815;--info:#6e9ff1;--info-soft:#15284a;--violet:#a78ef1;--violet-soft:#261e45;--side:#040c11;--side-2:#0d1d25;--side-ink:#cfdce2;--side-muted:#6d8490;--side-line:#152832;--c-in:#27c2b5;--c-out:#6e9ff1;--c-miss:#f0736b;--shadow:0 1px 2px rgba(0,0,0,.4),0 12px 32px -14px rgba(0,0,0,.7);--shadow-sm:0 1px 2px rgba(0,0,0,.4);color-scheme:dark}*{box-sizing:border-box}html,body{height:100%}body{background:var(--bg);color:var(--ink);font-family:var(--f-ui);font-size:14px;line-height:1.45;-webkit-font-smoothing:antialiased}button,input,select,textarea{font:inherit;color:inherit}button{cursor:pointer}:focus-visible{outline:2px solid var(--accent);outline-offset:2px;border-radius:6px}.ic{width:18px;height:18px;flex:none}.mono{font-family:var(--f-mono);font-size:12.5px;letter-spacing:-.01em}.muted{color:var(--muted)}.tnum{font-variant-numeric:tabular-nums}.app{display:grid;grid-template-columns:248px minmax(0,1fr);min-height:100%}.side{background:var(--side);color:var(--side-ink);position:sticky;top:0;height:100vh;overflow-y:auto;padding:18px 12px 16px;display:flex;flex-direction:column;gap:16px;z-index:60}.brand{display:flex;align-items:center;gap:10px;padding:2px 8px 6px}.brand-mark{width:34px;height:34px;border-radius:10px;background:linear-gradient(140deg,#14b3a5,#0a6f6a);display:grid;place-items:center;box-shadow:0 6px 16px -6px #14b3a5b3}.brand-name{font-family:var(--f-display);font-weight:700;font-size:17px;color:#fff;letter-spacing:-.01em;line-height:1.1}.brand-sub{font-size:11px;color:var(--side-muted);letter-spacing:.04em}.tenant{display:flex;flex-direction:column;gap:6px;padding:10px;border:1px solid var(--side-line);border-radius:12px;background:var(--side-2)}.tenant label{font-size:10.5px;text-transform:uppercase;letter-spacing:.08em;color:var(--side-muted)}.tenant select{background:transparent;border:0;color:#fff;font-weight:600;padding:0;-webkit-appearance:auto;-moz-appearance:auto;appearance:auto}.tenant select option{color:#000}.nav-group{display:flex;flex-direction:column;gap:2px}.nav-title{font-size:10.5px;text-transform:uppercase;letter-spacing:.09em;color:var(--side-muted);padding:6px 10px}.nav{display:flex;align-items:center;gap:11px;width:100%;padding:8px 10px;border:0;background:transparent;color:var(--side-ink);border-radius:9px;font-weight:500;text-align:left;position:relative}.nav:hover,.nav.on{background:var(--side-2);color:#fff}.nav.on:before{content:"";position:absolute;left:-12px;top:8px;bottom:8px;width:3px;border-radius:0 3px 3px 0;background:#27c2b5}.nav.on .ic{color:#27c2b5}.nav .badge{margin-left:auto;font-size:11px;font-weight:700;padding:1px 7px;border-radius:999px;background:#27c2b5;color:#03211e}.nav .badge.red{background:#f0736b;color:#2b0906}.side-foot{margin-top:auto;display:flex;flex-direction:column;gap:10px}.trunk{padding:10px 12px;border-radius:12px;border:1px solid var(--side-line);font-size:12px;display:flex;flex-direction:column;gap:3px}.trunk b{color:#fff;font-weight:600}.dot{width:8px;height:8px;border-radius:50%;display:inline-block;flex:none}.dot.live{background:#3dcd84;box-shadow:0 0 0 3px #3dcd842e}.me{display:flex;gap:10px;align-items:center;padding:4px 6px}.me .av{width:32px;height:32px}.me b{color:#fff;font-weight:600;display:block;font-size:13px}.me span{font-size:11.5px;color:var(--side-muted)}.main{min-width:0;display:flex;flex-direction:column}.top{position:sticky;top:env(safe-area-inset-top,0px);z-index:40;background:color-mix(in srgb,var(--bg) 88%,transparent);-webkit-backdrop-filter:blur(10px);backdrop-filter:blur(10px);border-bottom:1px solid var(--line);padding:12px 24px;display:flex;align-items:center;gap:14px;flex-wrap:wrap}.menu-btn{display:none}.top h1{font-family:var(--f-display);font-weight:700;font-size:22px;letter-spacing:-.02em;margin:0;line-height:1.1;text-wrap:balance}.top .sub{font-size:12.5px;color:var(--muted)}.top-l{min-width:0}.top-r{margin-left:auto;display:flex;align-items:center;gap:10px;flex-wrap:wrap}.search{position:relative}.search .ic{position:absolute;left:10px;top:9px;color:var(--muted);width:17px;height:17px}.search input{padding-left:34px;width:230px}.demo-chip{font-size:11.5px;color:var(--muted);border:1px dashed var(--line);padding:5px 10px;border-radius:999px;white-space:nowrap}.view{padding:22px 24px 120px;display:flex;flex-direction:column;gap:18px}.card{background:var(--surface);border:1px solid var(--line);border-radius:16px;box-shadow:var(--shadow-sm);min-width:0}.card-h{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:16px 18px 4px;flex-wrap:wrap}.card-h 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45%,var(--line))}.btn-pri{background:var(--accent);color:var(--accent-ink);border-color:transparent}.btn-pri:hover{background:color-mix(in srgb,var(--accent) 88%,#000)}.btn-ghost{background:transparent;border-color:transparent}.btn-ghost:hover{background:var(--surface-2)}.btn-sm{height:30px;padding:0 10px;font-size:12.5px;border-radius:8px;gap:6px}.btn-sm .ic{width:15px;height:15px}.btn-icon{width:32px;height:32px;padding:0;justify-content:center;border-radius:9px}.btn-danger{color:var(--bad)}.inp,.sel{height:36px;border:1px solid var(--line);background:var(--surface);border-radius:10px;padding:0 12px;min-width:0}textarea.inp{height:auto;padding:10px 12px;resize:vertical}.inp:focus,.sel:focus{outline:2px solid color-mix(in srgb,var(--accent) 50%,transparent);outline-offset:0;border-color:var(--accent)}.seg{display:inline-flex;background:var(--surface-2);border:1px solid var(--line);border-radius:11px;padding:3px;gap:2px;flex-wrap:wrap}.seg button{border:0;background:transparent;padding:5px 12px;border-radius:8px;font-weight:600;font-size:13px;color:var(--muted)}.seg button.on{background:var(--surface);color:var(--ink);box-shadow:var(--shadow-sm)}.tabs{display:flex;gap:4px;border-bottom:1px solid var(--line);overflow-x:auto}.tabs button{border:0;background:transparent;padding:10px 14px;font-weight:600;color:var(--muted);border-bottom:2px solid transparent;margin-bottom:-1px;white-space:nowrap}.tabs button.on{color:var(--ink);border-bottom-color:var(--accent)}.pill{display:inline-flex;align-items:center;gap:6px;padding:2px 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.ic{width:15px;height:15px}.empty{padding:28px;text-align:center;color:var(--muted)}.kpi{padding:16px 18px;display:flex;flex-direction:column;gap:6px;position:relative;overflow:hidden}.kpi .lbl{font-size:12px;color:var(--muted);font-weight:600;display:flex;align-items:center;gap:8px}.kpi .val{font-family:var(--f-display);font-weight:700;font-size:30px;letter-spacing:-.03em;line-height:1.05;font-variant-numeric:tabular-nums}.kpi .val small{font-size:15px;color:var(--muted);font-weight:600;margin-left:2px}.kpi .foot{display:flex;align-items:flex-end;justify-content:space-between;gap:8px}.delta{font-size:12px;font-weight:600}.delta.up{color:var(--good)}.delta.down{color:var(--bad)}.kpi .spark{width:96px;height:30px}.kpi.hero{background:linear-gradient(150deg,var(--accent),color-mix(in srgb,var(--accent) 60%,#0b171e));color:#fff;border-color:transparent}.kpi.hero .lbl,.kpi.hero .delta,.kpi.hero .val small{color:#ffffffd9}.kpi.hero .wave{position:absolute;right:-20px;bottom:-14px;opacity:.18}.kicon{width:26px;height:26px;border-radius:8px;display:grid;place-items:center}.kicon .ic{width:15px;height:15px}.chart{width:100%;height:auto;display:block;overflow:visible}.chart .ax{font-size:11px;fill:var(--muted);font-family:var(--f-ui)}.legend{display:flex;gap:14px;flex-wrap:wrap;font-size:12px;color:var(--muted)}.legend span{display:inline-flex;align-items:center;gap:6px}.legend i{width:10px;height:10px;border-radius:3px;display:inline-block}.donut-wrap{display:flex;align-items:center;gap:18px;flex-wrap:wrap}.donut-wrap svg{width:150px;height:150px;flex:none}.donut-legend{display:flex;flex-direction:column;gap:8px;flex:1;min-width:160px}.donut-legend div{display:flex;align-items:center;gap:8px;font-size:13px}.donut-legend b{margin-left:auto;font-variant-numeric:tabular-nums}.hbar{display:grid;grid-template-columns:minmax(90px,140px) minmax(0,1fr) 64px;gap:10px;align-items:center;font-size:13px}.hbar 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.meta{display:flex;justify-content:space-between;align-items:center;font-size:12px;color:var(--muted)}.agent .timer{font-family:var(--f-mono);font-size:12.5px;color:var(--ink)}.qtile{padding:16px;border-radius:14px;border:1px solid var(--line);background:var(--surface);display:flex;flex-direction:column;gap:4px}.qtile .big{font-family:var(--f-display);font-size:28px;font-weight:700;letter-spacing:-.02em;font-variant-numeric:tabular-nums}.ring-dot{position:relative}.ring-dot:after{content:"";position:absolute;top:-4px;right:-4px;bottom:-4px;left:-4px;border-radius:50%;border:2px solid currentColor;opacity:.5;animation:ping 1.4s ease-out infinite}@keyframes ping{0%{transform:scale(.6);opacity:.7}to{transform:scale(1.6);opacity:0}}.player{display:inline-flex;align-items:center;gap:8px}.player .bar{width:90px;height:5px;border-radius:9px;background:var(--surface-2);border:1px solid var(--line);overflow:hidden}.player .bar i{display:block;height:100%;width:0;background:var(--accent)}.player .t{font-family:var(--f-mono);font-size:11.5px;color:var(--muted);min-width:76px}.kanban{display:grid;grid-template-columns:repeat(4,minmax(240px,1fr));gap:14px;overflow-x:auto;padding-bottom:6px}.col{background:var(--surface-2);border:1px solid var(--line);border-radius:16px;padding:12px;display:flex;flex-direction:column;gap:10px;min-height:280px}.col.over{outline:2px dashed var(--accent);outline-offset:-4px}.col-h{display:flex;align-items:center;justify-content:space-between;font-weight:700;font-size:13px;padding:2px 4px}.tk{background:var(--surface);border:1px solid var(--line);border-radius:12px;padding:12px;display:flex;flex-direction:column;gap:8px;cursor:grab;box-shadow:var(--shadow-sm)}.tk:active{cursor:grabbing}.tk .code{font-family:var(--f-mono);font-size:11.5px;color:var(--muted)}.tk b{font-weight:600;line-height:1.35}.funnel{display:flex;flex-direction:column;gap:8px}.fstep{display:grid;grid-template-columns:150px minmax(0,1fr) 90px;gap:12px;align-items:center;font-size:13px}.fstep .fb{height:30px;border-radius:8px;background:linear-gradient(90deg,var(--accent),color-mix(in srgb,var(--accent) 55%,var(--info)));min-width:4px}.fstep .fv{text-align:right;font-variant-numeric:tabular-nums;font-weight:600}.progress{height:8px;border-radius:99px;background:var(--surface-2);overflow:hidden;border:1px solid var(--line);min-width:120px}.progress i{display:block;height:100%;background:var(--accent);border-radius:99px}.ivr{display:flex;flex-direction:column;gap:10px}.ivr-node{border:1px solid var(--line);border-radius:12px;padding:10px 12px;background:var(--surface);display:flex;gap:10px;align-items:flex-start}.ivr-key{width:28px;height:28px;border-radius:8px;display:grid;place-items:center;font-family:var(--f-mono);font-weight:600;background:var(--accent-soft);color:var(--accent);flex:none}.ivr-children{margin-left:18px;padding-left:16px;border-left:2px dashed var(--line);display:flex;flex-direction:column;gap:8px}.kv{display:grid;grid-template-columns:minmax(110px,160px) minmax(0,1fr);gap:8px 14px;font-size:13px}.kv dt{color:var(--muted)}.kv dd{margin:0;font-weight:500;min-width:0;overflow-wrap:anywhere}.sp-fab{position:fixed;right:20px;bottom:calc(20px + env(safe-area-inset-bottom,0px));z-index:70;display:flex;align-items:center;gap:10px;padding:10px 16px 10px 12px;border-radius:999px;border:0;background:var(--side);color:#fff;box-shadow:0 14px 30px -10px #040c1199;font-weight:600}.sp-fab .fab-ic{width:34px;height:34px;border-radius:50%;background:#14b3a5;display:grid;place-items:center}.sp-fab small{display:block;font-size:11px;color:#8fa6b1;font-weight:500}.sp-fab.incall .fab-ic{background:#f0736b}.sp{position:fixed;right:20px;bottom:calc(84px + env(safe-area-inset-bottom,0px));width:320px;max-width:calc(100% - 32px);z-index:70;background:var(--side);color:#e7f0f3;border-radius:22px;box-shadow:0 28px 60px -20px #040c11bf;padding:16px;display:flex;flex-direction:column;gap:12px;border:1px solid #1d3540}.sp-head{display:flex;justify-content:space-between;align-items:center;gap:8px}.sp-head select{background:#12242d;border:1px solid #1d3540;color:#fff;border-radius:9px;height:30px;padding:0 8px;font-size:12.5px}.sp-head select option{color:#000}.sp-screen{background:#06121a;border:1px solid #17303b;border-radius:16px;padding:14px;display:flex;flex-direction:column;gap:4px;min-height:86px;justify-content:center}.sp-screen input{background:transparent;border:0;color:#fff;font-family:var(--f-mono);font-size:24px;letter-spacing:.02em;width:100%;text-align:center}.sp-screen input:focus{outline:none}.sp-screen 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12px;background:var(--surface);display:flex;flex-direction:column;gap:8px}.st-box{border:1px solid var(--line);border-radius:14px;padding:16px;display:flex;flex-direction:column;gap:12px;background:var(--surface);min-width:0}.st-box h3{margin:0;font-size:15px;display:flex;align-items:center;gap:8px}.st-box h3 .ic{color:var(--accent)}.st-warn{display:flex;gap:8px;align-items:flex-start;padding:10px 12px;border-radius:10px;background:var(--amber-soft);color:var(--ink);font-size:12.5px}.st-warn .ic{color:var(--amber);flex:none;margin-top:1px}.st-warn.bad{background:var(--bad-soft)}.st-warn.bad .ic{color:var(--bad)}.st-sup{border-top:1px dashed var(--line);padding-top:12px;display:flex;flex-direction:column;gap:10px}.st-sup b{display:flex;align-items:center;gap:6px}.fmt-opt{display:flex;gap:10px;align-items:flex-start;padding:10px 12px;border:1px solid var(--line);border-radius:12px;cursor:pointer;background:var(--surface)}.fmt-opt:hover{border-color:color-mix(in srgb,var(--accent) 45%,var(--line))}.fmt-opt.on{border-color:var(--accent);background:var(--accent-soft)}.fmt-opt input{margin-top:3px;accent-color:var(--accent)}.fmt-opt>span:nth-child(2){flex:1}.fmt-size{font-size:12px;color:var(--muted);white-space:nowrap;margin-left:auto}:root{--ch-in:#0a8f87;--ch-out:#2c68d0;--ch-loc:#c97f00;--loc-soft:#fcefd4}@media (prefers-color-scheme: dark){:root:not([data-theme=light]){--ch-in:#159b8e;--ch-out:#4f86e0;--ch-loc:#c4861c;--loc-soft:#382a0c}}:root[data-theme=dark]{--ch-in:#159b8e;--ch-out:#4f86e0;--ch-loc:#c4861c;--loc-soft:#382a0c}.dir.loc{background:var(--loc-soft);color:var(--ch-loc)}.toast.err .ic{color:#f0736b}.spin{width:18px;height:18px;border-radius:50%;border:2px solid var(--line);border-top-color:var(--accent);display:inline-block;animation:spin .8s linear infinite}@keyframes spin{to{transform:rotate(360deg)}}.center{display:grid;place-items:center;min-height:60vh}.err-box{border:1px solid color-mix(in srgb,var(--bad) 40%,var(--line));background:var(--bad-soft);color:var(--bad);border-radius:12px;padding:10px 14px;font-size:13px}.warn-box{border:1px solid color-mix(in srgb,var(--amber) 40%,var(--line));background:var(--amber-soft);color:var(--amber);border-radius:12px;padding:10px 14px;font-size:13px;display:flex;gap:10px;align-items:flex-start}.filters{display:flex;gap:8px;flex-wrap:wrap;align-items:center}.filters .inp,.filters .sel{height:34px}.kpi .sub2{font-size:12px;color:var(--muted)}.kpi.hero .sub2{color:#ffffffd9}.live-timer{font-family:var(--f-mono);font-size:12.5px}.ring-anim{animation:pulse 1.2s ease-in-out infinite}@keyframes pulse{50%{opacity:.45}}.tbl-actions{display:flex;gap:4px;justify-content:flex-end}audio.rec{height:32px;width:240px;max-width:100%}.statusline{display:flex;align-items:center;gap:8px;font-size:12px;color:var(--side-ink)}.statusline .dot.off{background:#f0736b}.statusline .dot.warn{background:#f0b03c}.sp-reg{font-size:11.5px;display:flex;align-items:center;gap:6px;color:#9bb3bd}.sp-reg .dot{width:7px;height:7px}.sp-err{font-size:12px;color:#f0a39d;text-align:center}.legend i.in{background:var(--ch-in)}.legend i.out{background:var(--ch-out)}.legend i.loc{background:var(--ch-loc)}.chart-tip{position:absolute;pointer-events:none;background:var(--side);color:#fff;border-radius:10px;padding:8px 10px;font-size:12px;box-shadow:var(--shadow);white-space:nowrap;z-index:5;transform:translate(-50%,-100%);margin-top:-8px}.chart-tip b{display:block;margin-bottom:2px}.chart-tip span{display:flex;align-items:center;gap:6px}.chart-tip i{width:8px;height:8px;border-radius:2px;display:inline-block}.chart-box{position:relative}.secret{font-family:var(--f-mono);background:var(--surface-2);border:1px solid var(--line);border-radius:8px;padding:2px 6px}.check-list{display:flex;flex-direction:column;gap:6px;font-size:13px}.check-list div{display:flex;gap:8px;align-items:center}.ok-ic{color:var(--good)}.bad-ic{color:var(--bad)}@media (max-width:900px){.hide-sm{display:none}}.top .menu-btn{display:none}@media (max-width:900px){.top .menu-btn{display:inline-flex}}